Refund policy

Thank you for shopping with The Daily Sticks, a co-brand of ADVONCE. We want you to be happy with your purchase. If something isn't right, this policy explains how we'll help.

Returns

You have 10 days from the delivery date to request a return. To be eligible, items must be unused, in their original condition and in their original packaging.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or if we sent the wrong item, please contact us within 4 days of delivery. Send your order number and a clear photo of the item and packaging. We will send a replacement or issue a refund, whichever you prefer.

How to start a return

Email us at dailycraftsticks@gmail.com or use the form on our Contact page.
Include your order number, the items you want to return and the reason.
We'll reply within 1–2 business days with the next steps.

Please do not send items back before we approve the return, as returns sent without approval may not be accepted.

Return shipping

We cover return shipping if the item was damaged, defective or incorrect. For other returns, the customer pays return shipping. We recommend using a trackable service, as we cannot refund items lost in return transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post the refund.

Items we can't accept back

Items that have been used, opened (where hygiene is a concern) or damaged after delivery
Items returned after the return window
Gift cards and sale items marked final sale