Daily Sticks is committed to making simple wooden sticks properly: clean birch, smooth finishes, honest counts. We pride ourselves on straightforward products and service to match, so we back every pack with a consumer-friendly quality guarantee and the easiest return policy we can offer.
Our Quality Guarantee
All Daily Sticks products are guaranteed to the original owner against defects in materials or workmanship. If a pack arrives with sticks that are broken, warped, splintered or badly misshapen beyond normal natural wood variation, we will replace the pack or refund you, free of charge, at our discretion. Simple as that!
90 Day No Questions Asked 100% Refund
If you're not 100% satisfied with our product, simply return it in its original packaging within 90 days of purchase and receive 100% of your purchase price.
Just email us with your issue and we will promptly try to resolve it. Email our service team at dailycraftsticks@gmail.com for prompt, friendly service and the return address. No need to contact us before returning for a refund, only if you need service. Thanks!
*Our Quality Guarantee covers defects in materials and workmanship. It does not cover shipping or freight charges, natural variation in wood grain and shade, or abusive or negligent use. Wooden sticks are a natural, consumable product: sticks that have been used, glued, painted or broken in use are not defects.
Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can't offer you a refund.
To be eligible for a full price refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to a marketplace seller. If you bought through a marketplace such as Amazon, please use that marketplace's return process; purchases made on this store are returned to us directly.
There are certain situations where only partial refunds are granted (if applicable):
- Opened or partially used packs.
- Any item not in its original condition, damaged, or missing parts or original packaging, for reasons not due to our error.
- Any item returned more than 90 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at dailycraftsticks@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at dailycraftsticks@gmail.com and return your item to the address we provide.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return Shipping
To return your product, email us at dailycraftsticks@gmail.com for the return address, then mail your product back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.